Privacy Policy
Last updated:
1. Who We Are
Dynasty Drinks ("we", "us", "our") sells ceremonial grade matcha online. For privacy enquiries contact us at hello@dynastydrinks.com.
2. What Data We Collect
We collect personal data when you place an order, create an account, sign up to our newsletter, or contact us. This includes:
- Identity data - name, username
- Contact data - email, phone, billing and delivery address
- Financial data - payment details (processed securely by Shopify Payments; we do not store card numbers)
- Transaction data - products purchased and payments made
- Technical data - IP address, browser type, cookie data
- Marketing data - your preferences for receiving communications from us
3. Legal Basis for Processing
Under UK GDPR we process your data on the following bases:
- Contract performance - to fulfil and deliver your order
- Legal obligation - to comply with tax and accounting requirements
- Legitimate interests - to improve our website and prevent fraud
- Consent - where you have opted in to marketing emails
4. How We Use Your Data
We use your data to process and deliver orders, manage your account, send order and shipping notifications, provide customer support, send marketing communications where permitted, improve our website, and comply with legal obligations.
5. Sharing Your Data
We share data only where necessary with: Shopify Inc (platform and payments), Royal Mail and couriers (fulfilment), email marketing providers (newsletters), and Google Analytics (anonymised analytics). We do not sell your data.
6. How Long We Keep Your Data
Order and transaction data is retained for 7 years (HMRC requirement). Marketing preferences are held until you unsubscribe. Account data is held while active and for 2 years after last activity.
7. Your Rights
Under UK GDPR you have the right to access, correct, erase, or port your data, and to object to or restrict processing. To exercise these rights email hello@dynastydrinks.com. We will respond within one month.
8. Cookies
We use cookies to keep items in your cart, remember preferences, and measure traffic via Google Analytics. You can control cookies through your browser settings.
9. Marketing
If you have placed an order or opted in, we may send emails about offers and new products. Unsubscribe at any time using the link in any email or by emailing us.
10. Your Right to Complain
You may complain to the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113. Please contact us first so we can try to resolve the issue.